TERMS & CONDITIONS
This website is owned and operated by Frankly Eco. The following Terms and Conditions govern the access to, and use of, the Frankly Eco service, website, online store and products.
Frankly Eco asks all customers to read the following carefully before making a purchase. Once you have engaged with our service, we will assume you have read our Terms and you will, therefore, be bound by them, at all times, without exception.
Any reference to ‘us’, ‘our’ or ‘we’ refers, at all times, to Frankly Eco. Any reference to ‘you’ or ‘your’ refers to our customers and website visitors.
Frankly Eco provides eco-friendly, natural plant-based products for you and bub. We are 100% owned and made in Australia.
Frankly Eco welcomes everyone to use and enjoy our service/s. We do, however, reserve the right to refuse access to those that we deem as having misused our service in any way, in contravention of our Terms and Conditions or otherwise.
We retain the right to make amendments to our service, brand, products or prices, at any time without notice or consequence.
When placing a pre-order at Frankly Eco, you will be required to provide certain information, such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. Frankly Eco holds no responsibility or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make efforts to determine the correct contact or shipping information.
Pre-orders will require payment in full to secure the goods. By purchasing a pre-order from Frankly Eco, customers acknowledge and agree that their entire order will be dispatched at a later date as specified in our marketing and on the pre-order product page.
Customers will be notified when their order has been dispatched by the email provided at checkout and tracking information will be communicated. If for some reason this dispatch date cannot be met, customers will be notified of the delay via email.
Frankly Eco reserves the right to change any of these terms at any time. All other terms and conditions within are applicable to pre-sale orders unless otherwise stated.
ORDERS AND PAYMENT
Frankly Eco products can be purchased through our online store. Customers are welcome to browse our product range and are encouraged to contact us for further information or recommendations.
Once you have selected your chosen products, you will be prompted through our online checkout. You will be required to provide us with certain pieces of personal information, in order to successfully confirm your order. Refusal to provide one or more of the required pieces of information may affect your ability to place an order with Frankly Eco.
Please ensure that all of the personal details you have entered are complete and accurate, particularly your shipping address. We are unable to re-direct orders once they have been shipped, and any errors in shipping address will result in the loss of your order.
Full payment is required at the completion of checkout. If for whatever reason, payment cannot be taken, you are free to make further attempts, however, we cannot provide a guarantee that your desired stock will remain available.
Once payment has cleared, you will receive an order confirmation via e-mail, including an order number, which is to be quoted in any customer service correspondence with our Frankly Eco customer service team.
Frankly Eco will always endeavour to package and ship orders the same or next business day. For this reason, we are unfortunately unable to accept any cancellations on orders.
Frankly Eco knows you cannot wait to receive your products, so we always attempt to get your order to you as soon as possible. We provide free standard postage to Australia and New Zealand on all orders over $100.00 AUD. Any orders under $100.00 AUD will attract a flat rate postage charge of $12.00 AUD. Express postage is available at a flat rate of $15.00 AUD.
All domestic Australian orders will be shipped the same or next business day when ordered during business hours. These times may be extended during promotional/sale periods or at busy times of the year such as Christmas holidays. You will receive an email to notify you when your order has been dispatched which includes tracking information.
We use Australia Post postage service for all orders (standard and express). Please allow 3-6 business days after your order has been posted for standard delivery and 1-2 days for express. This timeframe is intended as a guideline only, and orders may take longer at times - particularly if you are located in a regional area. Once posted the delivery of the parcel is the responsibility of or parcel carrier and not Frankly Eco.
We recommend you to direct your order to an address where someone will be available to sign for it during delivery hours. If a mobile number is provided, we offer the customer the choice to provide Australia Post authority to leave the parcel at the property if they are not home or if they would like this delivered to the local post office for collection. This is at your own risk and Frankly Eco cannot be held responsible for any missing parcels.
LOST, DAMAGED OR DELAYED PARCELS
Any delays experienced after your order has been dispatched will need to be followed up with our parcel carrier, Australia Post, direct on 13 76 78. You can track your items following the link provided in your dispatch email or by clicking here.
In the event of a missing or damaged parcel, an investigation will need to be lodged with Australia Post by the customer by calling 13 76 78 and quoting the tracking number provided. It can take up to 10 business days to receive an initial update on the whereabouts of the parcel, status of the investigation and/or resolution (SLA). During this time Frankly Eco cannot be held responsible and therefore offer any replacement or refund (for postage only) until the parcel is located or the investigation is resolved by the parcel being delivered or deemed as 'lost'.
In the event of a parcel being deemed as 'lost' the customer will need to notify Frankly Eco via email at email@example.com including the investigation number and proof/confirmation of the 'lost' status from Australia Post. In this instance, a replacement order will be sent via standard postage to the customer. If the customer paid for express postage, Frankly Eco will refund the express postage amount only.
Frankly Eco is thrilled to provide international postage to our global customers. Please allow 6-10 business days for your order to arrive, once it has been shipped. Some countries may incur delays. There may also be delays associated with customs in your local country. Frankly Eco will not be liable for such delays.
Frankly Eco flat rate postage of $50.00 AUD on all international orders. Except for New Zealand, as we offer free Standard Postage on orders over $50.00 AUD and a flat rate of $12.00 AUD on orders $50.00 or under.
Please note: all instructions with the products will be in English only.
INTERNATIONAL DUTIES AND TAXES
Frankly Eco will not be responsible for the payment of any customs levies, duties or taxes that may be associated with international delivery in your local country. Customers will be solely responsible for any such fees. We, therefore, ask that you please make yourself aware of them before confirming your order.
RETURNS & REFUNDS
Frankly Eco is only able to accept returns, for refund or exchange, on products that are deemed as faulty or damaged, or on incorrect or incomplete orders.
If any of your products have arrived faulty, damaged or incorrect, please contact Frankly Eco directly via e-mail within 24 hours of receiving the goods. We may require corresponding photographs to properly assess your product. If it is declared faulty we will provide a replacement product as soon as possible.
We are unable to provide exchanges or refunds simply for a change of mind. Our friendly team is always available to assist you in selecting the right products for you.
PRODUCT INFORMATION AND SAFETY
Frankly Eco products are for external use only. Please pay close and careful attention to any and all product safety guidelines or instructions that might be on your product label, accompany your order or that are listed on our website in product descriptions. These instructions are important and customers will be responsible for ensuring that products are only used in strict accordance with them.
Frankly Eco will not be responsible for any consequences that may flow from the incorrect or misuse of our products due to non-compliance with our product instructions or recommendations.
Please read ingredient lists to check for personal allergens.
Our Frankly Eco eGift Cards can only be redeemed at . If your total purchase is less than your eGift Card value you will be sent a new eGift Card code with the remaining amount to be redeemed within the next 12 months. No exchange or refund on eGift Card purchases or products purchased with eGift Cards, unless products are faulty. eGift Cards cannot be redeemed for cash. Cannot be used in conjunction with any other offer.
Frankly Eco may occasionally run promotional offers for our customers, followers and website subscribers. These may be advertised through our social media accounts or e-mail promotions. Such special offers may include, but are not necessarily limited to: special prices, discount codes, giveaways, competitions, two for one offers, or spend and save offers. Each promotion will run for a limited time only and may have conditions or guidelines, which must be fully complied with, without exception, in order to validly redeem the promotion.
Discount codes must be entered at checkout, before proceeding to the payment page. No discounts will be applied retroactively. Discounts and offers cannot be used in conjunction with any other offer and postage fees may apply. Only one discount 'coupon' / 'promo code' can be used per transaction at
Prizes won in promotional giveaways are not transferable or redeemable for cash.
Frankly Eco reserves the right to modify, suspend or cancel any promotion at any time, without consequence.
There will be no rainchecks permitted on any kind of promotion.
Promotions (competitions and giveaways) promoted on our social media accounts, including Facebook and Instagram, are in no way sponsored, endorsed or administered by, or associated with, Facebook and/or Instagram.
All entries are open to residents of Australia only who are aged 15 years and over and have an account on Instagram and/or Facebook, enabling them to submit an entry in accordance with the entry details specified in the promotion post.
Instructions on how to enter each competition or giveaway form part of the conditions of entry. By participating, entrants agree to be bound by these conditions.
A random comment picker tool is used to randomly select winners of giveaways. Instagram Random Comment Picker is a simple free tool to easily generate a winner of an Instagram contest or giveaway. By entering the URL of the Instagram post/s, all comments are retrieved and the system randomly chooses a winner.
Competitions or contests where the winner is judged or voted and selected for their skill (eg. the best photo or answer to a “Tell us in 25 words or less” question) is carefully selected by a Frankly Eco Employee or Director.
Frankly Eco will sometimes engage in joint marketing activities, such as giveaways and competitions, with third parties. Frankly Eco is not responsible for the acts or failures to act, wilfully, lawfully or otherwise, of its suppliers, or of any other third party over whom Frankly Eco has no control.
Frankly Eco is proud to make our products available for wholesale purchases. Please contact us directly for more information on obtaining a wholesale account. All wholesale customers will be required to adhere to our Frankly Eco Wholesale Terms and Conditions at all times (in addition to our website Terms and Conditions).
Our website and all information contained within it is the property of Frankly Eco and is protected from unauthorised publication and dissemination by the laws of intellectual property.
Any and all original Frankly Eco related formulations, designs, products, images, photographs, illustrations, logos, text, HTML code or any other intellectual property content made available on our website or throughout our wider brand, is the property of Frankly Eco and remains our copyright material at all times.
We grant users and customers a license to access and enjoy this information via our website and products.
Frankly Eco may allow the printing, gathering, storing, copying or sharing of website information for an individual or personal purposes. However such use is strictly prohibited for the purposes of the commencement or advancement of any commercial or business venture.
We reserve the right to refuse access or take further action, including legal, against persons who violate our rights as intellectual property holders.
LINKS TO THIRD PARTY WEBSITES
Throughout our website and associated social media, we may provide links to third-party websites. These links are provided for your enjoyment or information. The material and content made available throughout these links are not intended as a representation of Frankly Eco or our employees or opinions. Following these links is always at your discretion.
Frankly Eco is not responsible for policing the services, policies or practices of these third parties. We will not be held liable for any loss, damage or any other consequences that may arise out of the use of third party websites or services.
LIABILITY AND INDEMNITY
To the maximum extent permitted by law, Frankly Eco cannot be held liable or responsible for any loss or damage that any person may suffer as a direct or indirect result of accessing our website or utilising our service or products.
All content, information and imagery provided through the Frankly Eco website or brand, or through customer service correspondence with our staff, is intended strictly for general purposes. Frankly Eco does not make any guarantee (express or implied) as to the accuracy, currency, reliability or completeness of any materials provided.
WHOLE OF TERMS AND CONDITIONS
Unless specifically and expressly stated, no other term, condition, assurance, representation, warranty or inference is intended to apply. The only exception to this, are provisions that are automatically applicable to the application of some relevant piece of the consumer, or other, legislation.
The severance of one section of this document will not have any effect on the rest of the Terms and Conditions. All remaining provisions will remain in force, in the event that one section is edited or removed.
CHANGES TO TERMS AND CONDITIONS
Frankly Eco reserves the right to make amendments to our Terms and Conditions at any time, without notice or consequence. Any changes will be published here and will take immediate effect from their time of publication. We ask that all customers remain up to date with our Terms and Conditions, whenever engaging with our service. Your continued access to our website and use of our online store and products is taken as your knowledge and acceptance of any changes made.
If you have any questions or concerns regarding our service, products or our Terms and Conditions, please contact us directly at
These Terms and Conditions are current as of January 2020.